Our Privacy Commitments
These six principles guide how phmac handles every piece of personal information you share with us.
Data Encryption
All data transmitted between your device and phmac is protected by industry-standard SSL/TLS encryption. Your personal details and payment information travel over an encrypted connection at all times.
No Data Selling
phmac does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is used only to operate and improve the phmac platform and comply with legal obligations.
Your Data, Your Control
phmac gives you clear rights over your personal data: access, correction, deletion, and portability. You can exercise these rights at any time by contacting our support team.
Minimal Collection
We collect only the personal data necessary to operate your phmac account, process transactions, verify your identity, and comply with regulatory requirements. Nothing more.
Defined Retention
phmac retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Data no longer needed is securely deleted or anonymized.
Philippines-Focused Compliance
phmac's data practices are designed around the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Privacy Policy applies to all personal data processed by phmac in connection with your use of the phmac website at phmac.cam and any related services. By using phmac, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our platform.
1 About This Privacy Policy
This Privacy Policy ("Policy") describes how phmac ("phmac", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you" or "your") who access or use the phmac online gaming platform, including the website at phmac.cam and any associated mobile applications, tools, or services (collectively, the "Platform").
This Policy is intended to be read alongside phmac's Terms and Conditions, which are incorporated herein by reference. Terms not otherwise defined in this Policy have the meanings given in the Terms and Conditions. Where this Policy conflicts with phmac's Terms and Conditions in respect of data privacy matters, this Policy shall take precedence.
phmac is committed to processing personal data lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation.
2 Data Controller
For the purposes of applicable data protection law, phmac is the data controller in respect of all personal data collected through the Platform. As data controller, phmac determines the purposes and means by which personal data is processed.
If you have any questions about how phmac processes your personal data, or wish to exercise any of your rights as described in Section 10 of this Policy, please contact us using the details provided in Section 14.
3 Personal Data We Collect
phmac collects personal data from you in several ways: directly from you when you register, use, or contact us about the Platform; automatically through your use of the Platform; and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:
| Category | Examples of Data | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number, photograph | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration, account updates |
| Financial Data | GCash/Maya account reference, bank account details, transaction history | Deposit and withdrawal processing |
| Account Data | Username, account balance, betting history, bonus activity, login timestamps | Automatically, platform use |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatically, cookies and logs |
| Communications Data | Live chat transcripts, email enquiries, support ticket content | Customer support interactions |
| Usage Data | Pages visited, games played, features accessed, time spent on Platform | Automatically, analytics tools |
phmac may collect certain sensitive personal information as defined under the Data Privacy Act of 2012, such as government ID numbers and financial information, solely for the purposes of identity verification (KYC) and regulatory compliance. This data is handled with the highest level of security and access controls.
4 How We Use Your Personal Data
phmac uses your personal data for the following purposes:
- Account creation and management: To register and maintain your phmac account, verify your identity, and manage your account settings and preferences.
- Service delivery: To provide access to casino games, sports betting, bingo, and all other features of the phmac Platform.
- Transaction processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported Philippine payment channels.
- Customer support: To respond to your enquiries, resolve complaints, and provide assistance via live chat and email.
- Identity and age verification: To verify that you meet the minimum age requirement of 21 years as required by applicable regulations.
- Regulatory compliance: To meet our obligations under applicable anti-money laundering (AML), know your customer (KYC), and data protection laws.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account misuse, and other illegal activities.
- Responsible gaming: To monitor gaming patterns and, where appropriate, apply responsible gaming tools and interventions for the protection of players.
- Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the phmac Platform.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
5 Legal Basis for Processing
phmac processes your personal data on one or more of the following legal bases as recognized under the Philippine Data Privacy Act of 2012 and applicable data protection principles:
- Contractual necessity: Processing required to fulfil our contract with you, including operating your account, processing transactions, and delivering gaming services.
- Legal obligation: Processing necessary to comply with applicable law, including AML regulations, KYC requirements, and the Data Privacy Act of 2012.
- Legitimate interests: Processing carried out for phmac's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
- Consent: Where we rely on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
6 Sharing Your Personal Data
phmac does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment service providers: GCash, Maya, BPI, BDO, GrabPay, and other Philippine payment processors, for the purpose of processing your deposits and withdrawals.
- Identity verification providers: Third-party KYC and identity verification service providers who assist us in verifying your identity and age.
- Game providers: Licensed game software providers whose games are integrated into the phmac Platform, who may receive technical data necessary to deliver game services.
- Analytics and technology providers: Service providers who assist us with platform performance, analytics, and technical infrastructure, subject to data processing agreements.
- Regulatory authorities: PAGCOR, the National Privacy Commission, and other applicable Philippine regulatory and law enforcement authorities, where required by law or regulatory obligation.
- Professional advisers: Legal, audit, and compliance advisers, subject to professional confidentiality obligations.
Under no circumstances does phmac sell, lease, or otherwise transfer your personal data to third parties for commercial marketing purposes. Any third-party service providers we engage are contractually bound to process your data only on our instructions and in accordance with applicable law.
7 Cookies & Tracking Technologies
phmac uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
- Strictly necessary cookies: Essential for the Platform to function correctly, including session management and authentication. These cannot be disabled.
- Performance cookies: Used to collect anonymous information about how visitors use the Platform, helping us identify areas for improvement.
- Functionality cookies: Allow the Platform to remember your preferences, such as language settings and display options.
- Analytics cookies: Help us understand user behavior and Platform usage patterns to improve our services.
You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the phmac Platform. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.
8 Data Security
phmac implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for all data in transit between your device and phmac's servers.
- Encryption of sensitive data at rest, including financial and identity information.
- Role-based access controls limiting internal access to personal data to authorized personnel only, on a need-to-know basis.
- Regular security assessments and penetration testing of phmac's systems.
- Two-factor authentication (2FA) availability for all registered accounts.
- Ongoing staff training on data protection and security best practices.
In the event of a personal data breach that is likely to adversely affect your rights and freedoms, phmac will notify affected individuals and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
9 Data Retention
phmac retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following considerations:
- Active accounts: Personal data associated with an active phmac account is retained for the duration of the account relationship.
- Closed accounts: Following account closure, phmac retains transaction records, identity verification documents, and account history for a minimum period of five (5) years, as required under applicable AML and gaming regulations in the Philippines.
- Legal proceedings: Where personal data is relevant to an ongoing legal claim, investigation, or regulatory proceeding, it will be retained until the matter is concluded, regardless of the standard retention period.
- Marketing data: Where consent has been withdrawn, marketing-related personal data will be removed from active marketing lists promptly, though suppression records may be retained to ensure compliance with opt-out requests.
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymized such that it can no longer be attributed to an identified or identifiable individual.
10 Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phmac. To exercise any of these rights, please contact us using the details in Section 14.
Right to Access
You have the right to request a copy of the personal data phmac holds about you, along with information about how it is being used and processed.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can also update many details directly through your phmac account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Exceptions apply where retention is required by law.
Right to Data Portability
Where technically feasible and legally permitted, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to phmac processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your circumstances warrant it.
Right to Restrict Processing
In certain circumstances, you have the right to request that phmac restricts the processing of your personal data — for example, while the accuracy of data is being verified following a rectification request.
phmac will respond to all verified data rights requests within fifteen (15) business days of receipt. Where a request requires additional time to process, we will inform you of the extension and the reasons for it within the initial fifteen-day period.
11 Children's Privacy
The phmac Platform is strictly intended for individuals aged 21 years and above. phmac does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor under your care has created a phmac account or provided personal data to us, please contact our support team immediately using the details in Section 14 so we can take appropriate action.
12 Third-Party Links
The phmac Platform may contain links to third-party websites or services, including payment provider portals and game developer platforms. This Privacy Policy applies solely to data processed by phmac through the phmac Platform. phmac is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review their privacy policies before providing any personal data to them.
13 Updates to This Privacy Policy
phmac reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered users by posting a prominent notice on the Platform and, where appropriate, by email to the address registered to your phmac account.
The effective date at the top of this Policy indicates when the current version took effect. We encourage you to review this Policy periodically to stay informed about how phmac protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
14 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how phmac has handled your personal data, please contact our Data Privacy team:
- Live chat: Available 24/7 directly through the phmac Platform. This is the fastest way to reach us.
- Email: [email protected] — please include "Privacy Request" or "Data Rights" in the subject line for fastest routing.
phmac will acknowledge your request within three (3) business days and will endeavour to resolve all data privacy matters within fifteen (15) business days. For complex matters, we may require additional time and will inform you accordingly.
If you are not satisfied with phmac's response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
phmac serves players across Manila, Cebu, Davao, Quezon City, Makati, and all provinces of the Philippines. Our support team includes Tagalog-speaking agents available 24/7 to assist with any privacy-related enquiries in your preferred language.
Play at phmac With Confidence
Your data is protected. Your privacy is respected. Experience Dragon Tiger, live casino, slots, sports betting, and bingo on a platform built for Filipino players — with GCash deposits and Tagalog support.
Strictly for players aged 21 and above. This Privacy Policy is effective as of January 1, 2026.