Our Responsible Gaming Principles
phmac's responsible gaming framework is built on these six core commitments to every player on our platform.
Strict 21+ Policy
Every phmac account is verified to ensure the player is at least 21 years old. This is a legal requirement under PAGCOR regulations and a cornerstone of responsible gaming in the Philippines.
Player Protection Tools
We provide deposit limits, loss limits, session time controls, self-exclusion, and reality checks — all accessible directly from your phmac account settings at any time.
Transparent Operations
Your betting history, transaction records, and account activity are always accessible. phmac operates with full transparency so you can monitor your gaming behavior clearly.
Support & Resources
Our customer support team is trained to recognize problem gaming behaviors and can help you access responsible gaming tools. We also provide direct links to PAGCOR support services.
Early Intervention
phmac monitors gaming patterns for signs of risky behavior. Where patterns of concern are identified, we proactively reach out with information about responsible gaming tools.
Education First
We believe informed players make better decisions. phmac provides clear information about odds, house edge, and the realities of gambling to ensure you understand what you're playing.
Your Control Tools
phmac provides these responsible gaming tools to every registered player. Access them at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your phmac account. Once a limit is set, you cannot deposit beyond it until the time period resets, helping you control your spending.
Loss Limits
Set a maximum loss threshold per day, week, or month. When your net losses reach this limit, you will be prevented from placing further bets until the period resets.
Session Time Limits
Control how long you spend on phmac in a single session. Set a time limit, and you'll receive a notification when your session reaches that duration, prompting you to log out.
Reality Checks
Enable periodic reality check reminders that notify you how long you've been playing and how much you've wagered. These reminders help maintain awareness of time and money spent.
Cooling-Off Period
Take a short break from gaming by activating a cooling-off period of 24 hours, 48 hours, or 7 days. Your account will be temporarily suspended and automatically reopened after the period ends.
Self-Exclusion
Permanently or temporarily exclude yourself from phmac for a minimum of 6 months. During this period, your account cannot be reopened under any circumstances, even at your request.
How to Access These Tools
All responsible gaming tools are available through your phmac account settings under the "Responsible Gaming" section. You can also contact our 24/7 live chat support team at any time, and they will help you activate any tool immediately. Changes to limits typically take effect within 24 hours for increases, but immediately for decreases or new restrictions.
Recognize the Warning Signs
Problem gambling can affect anyone. Being aware of the warning signs is the first step toward getting help. If you recognize multiple signs in your own behavior, we strongly encourage you to use phmac's self-exclusion tools and reach out to professional support services.
Spending more money o I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? n gambling than you can afford, borrowing money, or selling possessions to fund gaming sessions.
Chasing losses by placing bigger bets in an attempt to win back money you have already lost.
Neglecting family, friends, work, or personal responsibilities because of time spent gambling on phmac or other platforms.
Losing sleep or experiencing mood swings, anxiety, or depression related to gambling outcomes — whether winning or losing.
Hiding your gambling activity from loved ones, lying about how much time or money you spend on gaming platforms.
Using gambling as an escape from stress, personal problems, depression, or negative emotions rather than for entertainment.
Inability to stop or reduce gambling despite repeated attempts, or feeling restless and irritable when trying to cut down.
Relying on financial help from family, friends, or colleagues in Manila, Cebu, Davao, or elsewhere because gambling has depleted your funds.
You Are Not Alone
Problem gambling is a recognized health condition, not a personal failing. Thousands of Filipinos are affected. Seeking help is a sign of strength, and effective support is available. phmac's support team is trained to assist you without judgment — reach us anytime via live chat on the Platform.
Understanding Self-Exclusion at phmac
Self-exclusion is the most comprehensive responsible gaming tool phmac offers. When you self-exclude, your account is suspended for a minimum period of six (6) months, and you will be prevented from logging in, making deposits, or placing bets on phmac for the entire duration of the exclusion. We will also remove you from our marketing communications list so that you do not receive promotional emails or bonus notifications during your exclusion period.
Self-exclusion at phmac is a firm commitment. Unlike a cooling-off period, a self-exclusion cannot be reversed at your request before the minimum exclusion period has elapsed. This is by design — the restriction exists to protect you, and removing it requires a formal review process after the exclusion period ends. We take this seriously because we care about your long-term wellbeing, not just your short-term engagement with phmac.
To activate self-exclusion, log in to your phmac account, navigate to Account Settings, and select the Responsible Gaming section. You can also request self-exclusion immediately by contacting our live chat support team. Our agents are available 24/7, including Tagalog-speaking support for players who prefer it.
The 21+ Age Requirement
Philippine law and PAGCOR regulations set the minimum legal age for participation in casino-style gambling at 21 years old. phmac strictly enforces this requirement. Every player who registers on phmac is required to complete identity verification (Know Your Customer, or KYC) before they can make a deposit or place a real-money bet.
During verification, you will be asked to provide a valid government-issued Philippine ID — such as a PhilSys ID, passport, SSS/GSIS card, driver's license, or PRC ID — confirming that you are at least 21 years of age. Any account found to belong to an individual under the age of 21 will be immediately closed and all funds will be returned to the registered payment method after a review period.
If you are a parent or guardian and believe that a minor in your household has created a phmac account, please contact our support team immediately via live chat or email at [email protected] so we can take urgent action.
Healthy Gaming Habits for Filipino Players
Whether you enjoy Dragon Tiger, live casino, slots, bingo, or sports betting on phmac, the following habits will help ensure that gaming stays a fun and sustainable part of your leisure time:
- Set a budget before you play and treat it as the maximum entertainment spend for that session — never chase losses beyond it.
- Play with time limits in mind. Decide in advance how long you'll play and stick to that decision. Use phmac's session time limit feature to enforce it automatically.
- Never gamble when emotional. Avoid playing when stressed, sad, or under the influence of alcohol. Decisions made in these states are rarely good ones.
- Keep gambling separate from essential finances. Never use money set aside for rent, bills, food, or family needs to fund gambling activities.
- Take regular breaks. Step away from the screen, especially after a long session. Fresh perspective helps maintain rational decision-making.
- Treat winnings as a bonus, not income. The house always has an edge. Never plan your finances around gambling winnings.
- Talk to someone you trust if you feel your gaming habits are becoming difficult to manage. A trusted friend, family member, or professional can provide support.
PAGCOR Responsible Gaming Support
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and support services for Filipino players. If you or someone you know needs help with problem gambling, phmac encourages you to reach out to PAGCOR's responsible gaming program directly. Support is free, confidential, and available across the Philippines — including Manila, Cebu, Davao, Quezon City, and Makati.
Play Responsibly at phmac
Enjoy Dragon Tiger, live casino, slots, bingo, and sports betting with full confidence. phmac's responsible gaming tools are always here for you — because a safe player is a happy player.
phmac is strictly for players aged 21 and above. Gambling can be addictive — know your limits and play responsibly.